Privacy Policy for The Smash Lab (Pty) Ltd

Business Name: The Smash Lab (Pty) Ltd
Address: 4 Meadow Street, Equestria, Pretoria East, Gauteng, South Africa
Contact Email: admin@thesmashlab.co.za
Contact Phone: 0768053698

Welcome to Our Privacy Policy

Hey there! At The Smash Lab, we’re all about fun—smashing stuff, throwing axes, splattering paint, and digging into RC construction. But we also take your privacy seriously. This policy explains how we collect, use, and protect your personal info when you visit our website, book a session, or get in touch with us. We’re based in Pretoria East, and we want you to feel good about sharing your details with us. Let’s break it down!

What Info We Collect

When you hang out with us online or in person, we might pick up a few details like:

• Your Basics: Name, email address, and phone number (like when you fill out our contact form or book a smashing session).
• Payment Stuff: Card or payment details when you pay online for your spot (don’t worry, we don’t store this ourselves—our payment partners handle it).
• Website Vibes: Things like your IP address, browser type, or what pages you check out, thanks to cookies and analytics tools.
• Messages: Anything you tell us when you email admin@thesmashlab.co.za or call us at 0768053698.

We only grab what we need to make your experience awesome and keep things running smoothly.

How We Use Your Info

We’re not here to hoard your details—we use them to:

• Book Your Fun: Process your bookings and payments so you can smash, throw, or splatter with us.
• Stay in Touch: Send you booking confirmations, reminders, or answers to your questions.
• Make Things Better: Figure out what you love about our site and services so we can keep improving.
• Follow the Rules: Stick to any legal stuff we need to do as a business in South Africa.

If we ever want to send you promos or updates about cool events, we’ll ask first—promise!

Who We Share It With

Your info stays with us unless we need to pass it along to:

• Payment Pals: Secure companies that handle your online payments (they’ve got their own privacy rules).
• Our Team: Connie and Maruis, the folks running The Smash Lab, and any trusted staff helping us out.
• The Law: If the authorities need it for legal reasons, we’ll comply—but only if we have to.

We don’t sell your info or give it to random people. That’s not our style.

How We Keep It Safe

We’ve got your back! We use solid security tricks—like encryption and safe servers—to protect your details from sneaky hackers or accidents. Only the right people on our small team (yep, that’s Connie and Maruis mostly) can access it, and we’re careful about who gets a peek.

Cookies and Tracking

Our website uses cookies—tiny files that help us see how you move around the site. They tell us what’s popular and help us tweak things. You can say no to cookies in your browser settings, but it might make the site a bit less smooth. Up to you!

Your Choices

You’re in control. You can:

• Check Your Info: Ask us what we’ve got on you—just email admin@thesmashlab.co.za.
• Update or Delete: Let us know if something’s wrong or if you want us to ditch your details (unless we need to keep it for legal reasons).
• Opt Out: Tell us to stop sending you emails anytime.

We’ll sort it out as fast as we can.

How Long We Keep It

We hang onto your info only as long as we need it—like for your booking or to answer your questions. After that, we shred it (digitally, of course) unless the law says we have to keep it longer.

Kids and Privacy

Our services are for folks 18 and up (smashing stuff isn’t really a kid’s game). If we find out we’ve got info from someone underage, we’ll delete it quick-smart.

Changes to This Policy

We might tweak this policy now and then as our business grows. If we do, we’ll pop the new version on our site with the updated date (like today, March 23, 2025). Big changes? We’ll give you a heads-up if we can.

Get in Touch

Questions? Concerns? Want to chat about your info? Reach out to us:

• Email: admin@thesmashlab.co.za
• Phone: 0768053698
• Visit: 4 Meadow Street, Equestria, Pretoria East, Gauteng, South Africa

We’re here Monday to Sunday, 10 AM to 9 PM, ready to help. Thanks for trusting The Smash Lab—let’s keep the good vibes going!