Refunds and Returns Policy for The Smash Lab (Pty) Ltd

Business Name: The Smash Lab (Pty) Ltd
Address: 4 Meadow Street, Equestria, Pretoria East, Gauteng, South Africa
Contact Email: admin@thesmashlab.co.za
Contact Phone: 0768053698

Our Promise to You

Hey there! At The Smash Lab, we’re all about making sure you have a blast—whether you’re smashing stuff, throwing axes, splattering paint, or digging into RC construction. We get that plans can change, so here’s how we handle refunds and booking tweaks for our services. Since we’re a spot for experiences (not stuff you take home), this policy is all about your bookings with us at 4 Meadow Street, Equestria, Pretoria East. Let’s keep it simple and fair!

No Refunds, But We’ve Got Options

We don’t offer cash refunds for bookings—once you’re locked in, we’re gearing up to make your time with us awesome. But life happens, and we’re here to help! If you can’t make it, we’ll happily switch your booking to another time that works for you, as long as there’s space. Here’s how it works:

• Let Us Know: Get in touch at least 24 hours before your scheduled session.
• Pick a New Time: We’ll check what’s open and move your booking, no extra charge.
• Subject to Availability: If we’ve got a spot, it’s yours—first come, first served!

Just shoot us an email at admin@thesmashlab.co.za or call 0768053698, and we’ll sort it out.

Cancellations Within 24 Hours

If it’s less than 24 hours before your session, we can’t promise a reschedule. We’ve already set everything up—bats, axes, paint, or RC gear—and our team’s ready to roll. In that case, the booking fee stays with us, but we’ll do our best to work with you if something wild comes up (think emergencies, not “I overslept”). Give us a shout, and we’ll see what we can do.

No-Shows

Missed your slot without telling us? Sorry, mate—we can’t refund or reschedule if you don’t show up. We hold your spot just for you, so give us a heads-up if you’re stuck!

If We Cancel

Sometimes things go sideways on our end—like a power cut or a safety issue at the venue. If we have to cancel your booking, you’ve got two choices:

• Reschedule: Pick a new time that suits you, on us.
• Full Refund: Get your money back, no hassle.

We’ll reach out ASAP if this happens (via email or phone) and make it right.

Booking Changes

Want to tweak your booking—like adding more mates or switching from smashing to axe throwing? Contact us at least 24 hours before your session, and we’ll adjust it if we can. Extra fees might apply if you’re upgrading (e.g., from a 15-minute smash to a 30-minute one), but we’ll let you know upfront.

How to Reach Us

Got questions or need to change something? We’re here for you:

• Email:admin@thesmashlab.co.za
• Phone: 0768053698
• Visit: 4 Meadow Street, Equestria, Pretoria East, Gauteng, South Africa
• Hours: Monday to Sunday, 10 AM to 9 PM

Drop us a line, and we’ll get you sorted quick-smart!

Policy Updates

We might tweak this policy as we grow (we’ve only been at it since February 2025!). If we do, we’ll pop the new version on our site with the updated date. Check back here if you’re curious.

Final Word

We want you to love your time at The Smash Lab—that’s why we’re flexible with rescheduling but firm on refunds. It keeps things fair for everyone. Thanks for choosing us—let’s make your next visit a smash hit!